OUR 10 RULES OF CUSTOMER VALUE

OUR 10 RULES OF CUSTOMER VALUE

With knowledge gathered from decades of broad professional experience, we’ve gained valuable insight into what’s important to our customers and how our performance will be judged. To keep ourselves on target, we have developed the following criteria with which to measure and grade ourselves:

  1. Product Quality – Are we delivering the right labor?
  2. Service Quality – Are we delivering good service?
  3. Timeliness of ‘Fill’ – Are we delivering on time?
  4. Regulatory Compliance – Are we delivering compliantly?
  5. Cost/Value – Are we delivering resourcefully and cost-effectively?
  6. Client Time Utilization – Are we delivering timesaving solutions?
  7. Flexibility – Are we delivering adaptability and convenience?
  8. Turnover – Are we delivering loyalty and reliability?
  9. Billing accuracy – Are we delivering clearly and accurately?
  10. Partnership – Are we delivering all of the above consistently?

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Rules Value